Privacy Policy

Number:  P-L00-004 rev. 2

Effective date:  January 1, 2024

Last reviewed on:  February 1, 2024

To see what has changed click here

Instant ComfortTM (”Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.  This privacy policy statement applies only to the information collected online at www.instantcomfort.com or directly by representatives of Instant ComfortTM. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.instantcomfort.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.  For your convenience, our Website may contain links to other sites. Instant Comfort is not responsible for the privacy practices or the content of such websites.

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16 on our Website. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at  privacy@instantcomfort.com

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

COLLECTION AND USE OF INFORMATION

  1. Information We Collect About You and How We Collect It

For each visitor to our Website, our web server automatically recognizes non-personally identifiable information only, e.g., the IP address, domain type, browser version, and service provider. Persons who supply us with their address, telephone number and/or e-mail on-line may be contacted by us with information regarding inquiries, orders they have placed on-line or other operational information. We also store information volunteered by you that you provide to us when you register or update your account, enter a contest, participate in a survey, shop online, fill out a form or make a purchase.

USE OF THIRD PARTIES:

We contract with third parties to serve ads on our behalf across the Internet and sometimes on this site. Third parties, including Facebook and Google, may use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address or any personally identifying information about the user. Users can opt-out of the collection and use of information for ad targeting, and where a user can access a mechanism for exercising such choice (e.g., providing links to: http://www.aboutads.info/choicesand http://www.youronlinechoices.eu/).

USE OF COOKIES:

We use cookies placed on your computer’s hard drive through your Web browser to enable our systems to recognize your browser during your visit to our site and when you return to our site.

  1. How We Use and Disclose Your Information

We use the information we collect about you to improve the content of our Website, process orders, respond to your inquiries to help provide you with a more personalized shopping experience. We may also use the information we collect occasionally to notify you about important functionality changes to the Website or new Instant ComfortTMservices and special offers we think you’ll find valuable. By using our Website, you consent to the collection and use of this information by Instant ComfortTM. Instant ComfortTM reserves the right to share information collected hereunder with its own affiliates.

We may store the e-mail addresses of those who communicate with us via e-mail and add you to our mailing list when you sign up to receive special promotions and updates. By electing to receive e-mails from us, we are able to send you exclusive information and special offers which you may otherwise not learn about. Follow the removal instructions located at the bottom of these e-mails to cease receiving them. Requesting removal will not prevent you from receiving e-mail communications relating to any online order you place with us.

We use service providers and other third parties to help us provide services to you including such things as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering e-mails, administering drawings or contests and to provide aggregate, comparative information on the performance of our site to us and a select group. Information will be shared with these third parties only to the extent necessary to provide these services.

Instant ComfortTM reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of Instant Comfort.

Your Nevada Privacy Rights:

Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. Instant ComfortTM does not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to opt-out of the sale of your personal information should we change our practices in the future, you must send a request by e-mail at privacy@instantcomfort.com.  Make sure to state that you are a Nevada resident.

Your California Privacy Rights:

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  To make such a request, please send an email to or write us: privacy@instantcomfort.com or you may contact us via regular mail at:

Instant Comfort
Attn: Privacy Policy
252 Mariah Circle
Corona, CA 92879-1751

Make sure to state that you are a California Resident.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in their web browsers.  While the United States Federal Trade Commission has endorsed DNT, our Website does not support DNT codes.  However, except in the case of analytics cookies our Website limits tracking to the internal uses described above.  Except in the case of analytics cookies, our Website does not track your use across multiple websites, however, other websites to which we link may. Please review their privacy policies to understand how you may be tracked.

California Consumer Privacy Act

This Privacy Notice for California Residents supplements the information contained above in our general privacy policy and applies solely to all visitors, users, and others who reside in the State of California.

Your Rights

The California Consumer Privacy Act (“CCPA”) grants State of California residents the following rights, to:

  • Know what personal information is being collected about them;
  • Know whether their personal information is sold or disclosed and to whom;
  • Say no to the sale of their personal information;
  • Access their personal information;
  • Have their personal information deleted; and
  • Have the right to equal service and price, even if they exercise their privacy rights under this law.

Categories of Personal Information We Collect

We collect contact information (“Personal Information”) when you ask us a question through our “Contact” form on our home page and in the “Support” section of our Website.  We also collect Personal Information when you inquire about becoming an Instant Comfort retailer. Personal information does not include public information available from government records, de-identified or aggregated information or information that is protected by certain laws such as HIPAA for health related information and the Gramm-Leach Bliley Act (GLBA) for certain financial information. 

We collect the following categories of Personal Information:

  • Identifiers
    • First and last name
    • Email address
    • Company
    • Title
    • Phone number
  • Personal Information Listed in the California Customer Records Statute
    • The above identifiers
  • Characteristics of Protected Classifications
    • Not collected
  • Commercial Information
    • Information to process support questions
    • Information to process retailer inquiries
  • Biometric Information
    • Not collected
  • Internet or Other Electronic Network Activity Information
    • Cookies
    • Domain name
    • Browser type
    • Operating system
    • Usage data
    • Server logs
    • IP Address
  • Geolocation Data
    • Information that tells us from where you access our Website
  • Sensory Data
    • Not collected
  • Professional or Employment-Related Information
    • Not collected
  • Non-public Education Information
    • Not collected
  • Inferences Drawn from Other Personal Information
    • Not collected

Categories of Sources of Personal Information

We collect information from the following categories of sources:

  • Directly from you. For example, when you use the Contact form or the Become a Retailer form.
  • Indirectly from you. For example, IP Address, browser and operating system are gathered when you access the Website.

How We Share Your Personal Information

We share information in each of the above categories as follows:

  • All categories of information
    • We will share information in all of the above categories if our company is sold or we engage in a merger or other such transaction.
    • We will share information in all of the above categories of information in connection with a law enforcement request that is compliant with the California Electronic Communications Privacy Act.
  • Identifiers
    • We share identifiers with service providers who use that information only to provide services to us such as website development and operating, sending postal mail or email, communicating with you about offers from Instant Comfort, analyzing website use, job applications, processing orders, invoices, payments and processing data.
  • Personal Information Listed in the California Customer Records Statute
    • We share this information with service providers for payment services, payment processing and financing services.
  • Internet or Other Electronic Network Activity Information
    • We share this information with our data analytics providers

How We Use and Disclose Your Information

See “How We Use and Disclose Your Information” above to learn how we use your information. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

How We Retain and Store Your Personal Information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which we collected it and to comply with applicable laws.  We use reasonable security precautions to protect your information while in storage.

Requests to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Requests to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise performing our contract with you.  This includes fulfilling a shipping transaction or request, processing an overcharge claim, and processing a cargo claim.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug online services to identify and repair errors that impair existing intended functionality.
  4. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  5. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  6. Comply with a legal obligation.
  7. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

How to Submit a Request to Know or a Request to Delete

To request this information please submit a verifiable consumer request to us by either:

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, email us at privacy@instantcomfort.com and we will provide you with a form to make a designated agent request.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We will try to respond to your request within forty-five (45) days of when we receive it. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

An amendment to the CCPA provides an exemption to the Right to Know and Right to Delete for personal information between a business and a person who is acting as an employee, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government where the information is used in the context of a business transaction.  This exemption is currently set to expire on January 1, 2021.  Until that date, we will not respond to requests to know or delete that meet this exemption. 

How to Submit an Opt-Out Request

We do not sell your information to third parties for money.  If we change that practice in the future, we will add a mechanism to enable you to opt-out of such sharing.       

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

SECURITY STATEMENT

Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology or Transport Layer Security (TLS), which encrypted information you input. This means you should not be able to inadvertently place an order through an unsecured connection. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us at:
by email: privacy@instantcomfort.com or phone: 1-800-854-6295 or by mail to: 

Instant Comfort
Attn: Privacy Policy
252 Mariah Circle
Corona, CA 92879-1751

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Last updated: February 1, 2024

In connection with changes to state laws regarding data privacy and the collection, use, and sharing of such data, the policy was updated to reformat and organize the information in a clearer format showing what information is collection, how the information is used and disclosed, and how you may contact us regarding use of your information with specifics for Nevada and California residents. The policy was also updated to specific state that the Website is not intended for children.  This brief summary should not affect your interpretation of it. Please read the Privacy Policy carefully.  Your continued use of the Website constitutes your acceptance of the updated Privacy Policy.